Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Performance Evidence
use specialist knowledge and skills, and a range of interpersonal skills, to enhance customer relationshipsmaintain records and documentation relating to customer relationshipsconsider and adapt to any special needs and diversity of customers, including cultural, language, race, religion, ethnic origin, socioeconomic status and demographic needs.Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
describe a range of techniques used to develop customer relationshipsdescribe key features of:industry and organisation codes of practice, policy and operating procedurescurrent organisation’s servicesdatabases and computer systemsrelevant legislation.